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Privacy Policy

PRIVACY POLICY - GDPR

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1 - Introduction

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La Closerie de Fronsac places great importance on protecting the personal data of its clients and visitors. This privacy policy describes how we collect, use, and protect your personal information, in accordance with the General Data Protection Regulation (GDPR). The GDPR is a European regulatory text that governs data processing uniformly across the European Union (EU). It came into effect on May 25, 2018.

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2 - Data Collected

 

​We collect and process the following data:

  • Identity: name, first name, date of birth

  • Contact details: postal address, email, phone number

  • Payment information: bank details for reservations and purchases

  • Information related to reservations and service purchases

  • Preferences regarding accommodation and wine tourism

 

3 - Purposes of Data Processing

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Your data is collected for the following reasons:

  • Managing reservations and client reception

  • Processing payments and billing

  • Managing wine orders and deliveries

  • Improving our services and personalizing your experience

  • Complying with our legal and regulatory obligations

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4 - Legal Basis for Processing

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We process your personal data based on the following:

  • Performance of a contract (reservation, wine purchase, tourist service)

  • Legitimate interests (improving customer experience, marketing)

  • Compliance with a legal obligation

  • Explicit consent when required (sending newsletters, commercial prospecting)

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5 - Data Sharing

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The personal data collected on our site is exclusively for the internal use of La Closerie de Fronsac. We do not sell or rent your information to third parties for marketing purposes.

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However, we may share your data with:

  • Our service providers to ensure the proper functioning of our services (reservation system, payment processing, delivery, etc.).

  • Competent authorities when a legal obligation requires us to do so (judicial requisition, subpoena, etc.).

  • Other parties only with your explicit consent or at your express request.

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6 - Data Retention

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Your data is retained for periods in compliance with legal obligations and CNIL recommendations:

  • Client data: 3 years after the last interaction

  • Billing data: 10 years (legal obligation)

  • Marketing data: until you withdraw your consent

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7 - User Rights

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In accordance with the GDPR, you have the following rights:

  • Access to your personal data

  • Rectification of your information

  • Deletion of your data (right to be forgotten)

  • Objection to the processing of your data

  • Data portability

  • Restriction of processing

You can exercise your rights by contacting us at contact@lacloseriedefronsac.com with the subject "User Rights".

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8 - Data Security

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We implement strict security measures to protect your data against unauthorized access, alteration, or loss. This includes physical, electronic, and organizational protection protocols in line with industry standards.

Despite these precautions, no system is completely immune to malicious attacks. In the event of a security breach affecting your data, we commit to informing you promptly and taking necessary measures to mitigate the consequences.

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9 - Cookies and Trackers

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Our website uses cookies to enhance the user experience. You can manage your preferences through your browser settings.

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10 - Changes to the Privacy Policy

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We reserve the right to modify this policy at any time. Any changes will be published on our website.

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11 - Contact

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For any questions regarding this policy or your personal data, contact us at contact@lacloseriedefronsac.com with the subject "GDPR".

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